X Before you can start using your software and start your project, the software need to be installed. Whether your software will run on-premise or in the cloud, our expert consultants assist you during this process, and will take care of:

• Meeting the technical requirements
• Comply with your IT standards and policies
• Install the software (on-premise)
• Installation report (on-premise)
• Post installation confguration
• Integrate with your local environment (cloud)
• Integrate with your private cloud

P When the software is installed, we can assist you with the implementation. As subject matter experts we support our customers in different roles varying from quality assurance to actually configuring the software. Within the project we cover the topics:

• Solution architecture
• Design workshops
• Application design
• Data modelling
• Data integrations (ETL, Connectors)
• Data governance(Data quality, MDM)
• security
• Scripting (MDX, SOAP)
• Performance optimizations
• Process confguration and automations
• Reporting (Build, data driven, integrated )
• Regulatory reporting (Solvency II, FINREP, COREP)
• Business Intelligence
• Analytics
• Training

M The project is finished and the application is live, we can help you to maintain your application. We provide support for the technical infrastructure, patches and updates as well as functional administration activities. We support our clients based on their needs, this can be:

• Functional and/or technical administration
• First, second and third line support
• Regular, via a service level agreement (SLA)
• Regular, via support consultancy
• On demand, via ad-hoc support